ORBITWAKE SERVICE
Every conversation.
One place.
Connect your customer channels, configure your AI, and let your team work alongside it from one unified workspace.
OrbitWake ServicePreviewONE INBOX
Every channel, one working view.
Bring customer conversations into one service workspace for AI and human teams.
OrbitWake ServiceCONFIGURE YOUR AI
Your business. Your rules. Your AI.
Shape how your service agent speaks, works, uses knowledge, and knows when to involve a person.
AI + HUMAN
Choose how your team works together.
Move from autonomous service to employee approval or human-led support without changing workspaces.
I need to return an item from order #1048.
OrbitWakeI found the order and prepared the return steps.
- 01AI autonomous
AI handles conversations within approved limits.
- 02AI copilot
AI prepares responses and actions for employee approval.
- 03Human first
Humans lead while OrbitWake searches, summarizes and assists.
CUSTOMER CONTEXT
Relevant context, ready when it matters.
When customer identity can be securely linked, OrbitWake can carry relevant context across channels.
CONNECT YOUR BUSINESS
Give your service agent the right tools.
Give your service agent access to the tools it needs — with permissions you control.
HUMAN HANDOFF
No restarting the conversation.
When AI escalates, the human agent receives the conversation, context, actions, and a useful next response.
I’m bringing in a specialist to review this exception.
I have the full context. I’ll take it from here.
Handoff brief
AUTOMATION
Keep service moving after the conversation.
Preview service workflows that can follow up, route work, retrieve information, and prepare actions.